Isuzu Commercial Truck of America announced an expanded partnership with Decisiv, reinforcing its effort to improve customer experience and service operations across its dealer network. This collaboration focuses on Isuzu Connect, an upgraded version of the Decisiv Service Relationship Management (SRM) platform, which is designed to simplify communication between customers and dealers, improve repair results, and reduce truck downtime by up to 25%.
The Isuzu Connect system has been rolled out to most Isuzu dealerships in the United States over the past four years. With continued nationwide expansion, the latest version now includes improved appointment scheduling, upgraded dealer tools for efficiency, and deeper integration with Isuzu360, the brand’s own telematics platform that provides real-time vehicle data and insights.
According to the company, the stronger relationship with Decisiv aligns with Isuzu’s goal of providing a more connected and customer-focused service experience. Through the platform, dealership teams gain access to live information about vehicle conditions and service updates, helping them manage repairs more effectively and keep customers informed at every step.
The system also connects with Dealer Management Systems (DMS), allowing faster coordination between service advisors, technicians, and customers. Beyond conventional service improvements, Isuzu Connect supports newer technologies such as electric vehicles (EVs), predictive maintenance, and vehicle sharing, helping prepare the brand’s dealer network for the future of commercial transportation.
Decisiv president and CEO Tim Hardin mentioned that the partnership continues to drive growth across Isuzu’s dealerships by improving service efficiency and reducing downtime for customers.
Isuzu shared that these efforts are part of its long-term plan to keep its service operations modern, consistent, and responsive to customer needs. Find the truck that fits your business at TruckDeal.com.ph.
